#11- im

i've done im'ing off and on for years. okay, like a decade. scary. especially since that's just how long i've been out of high school.

im'ing is usually pretty cool. it's a great real time way to talk with others.

i think this is something that would be useful for a reference desk because you can't always understand what people are saying. if they speel things out, even if wrong, at least you can understand what they're asking for. plus, it's a great way to help people do something on their own, mostly because they have to, even if you're showing them the steps.